Terms of service

1. Who we are and what these terms cover

These Terms of Service (“Terms”) are an agreement between you and Washing Daddy Private Limited (“Washing Daddy”, “we”, “us”), a company incorporated in India with its registered office at [Registered address — to be confirmed], CIN [CIN — to be confirmed]. They apply to our website at https://www.washingdaddy.com, our customer app, and every car-care service we provide at your parking location (together, the “Service”).

By subscribing to a plan, booking an on-demand wash, or using the app, you accept these Terms, our Refund Policy and our Privacy Policy. If you do not agree, please do not use the Service.

We are the seller and service provider. We do not operate a marketplace and we do not list third-party sellers. Where the Consumer Protection (E-Commerce) Rules, 2020 apply to us, the information those Rules require (legal name, address, contact details, grievance officer) is in the Company details block at the foot of this page.

2. The Service

2.1 Monthly plans

A monthly plan is a subscription for one vehicle. It entitles that vehicle to an exterior pressure wash on each scheduled service day of the plan month, plus the additional services listed for the plan on our Plans page at the time you subscribe. The current plans are Essential (₹999), Pro (₹1,800), Premium (₹2,500) and Signature (₹5,555) per car per month, inclusive of GST.

The service calendar, including the weekly rest day and public holidays on which no wash is scheduled, is shown in the app when you subscribe and whenever it changes. Days on which no wash is scheduled are not chargeable days for the purposes of the Refund Policy.

2.2 On-demand washes

An on-demand wash is a single wash booked for a specific date and window, paid for at the time of booking, with no subscription.

2.3 Vehicle size

Plan prices are for hatchbacks and sedans. SUVs, MUVs and other large vehicles take longer to wash and carry a size surcharge, which we will quote before you subscribe. Mis-declaring the vehicle size class allows us to adjust the price from the next billing date after notifying you.

2.4 What the Service is not

The Service is a cleaning service. It is not detailing, paint correction, dent repair, mechanical work or valeting that involves moving the vehicle. Our pilots never start, drive or move your vehicle.

3. Eligibility and your account

• You must be at least 18 years old and either the owner of the vehicle or authorised by the owner to have it washed.
• Your account is tied to your mobile number. You are responsible for anything done through it.
• You must give us accurate details: vehicle registration, make, model, colour, size class, society, tower, level and bay.
• One account may hold several vehicles. Each vehicle has its own plan.

4. Access and parking requirements

For us to wash your car, the following must be true on each service day:

• The vehicle is parked at the location you registered, or at the location you updated in the app before the wash window.
• The vehicle is accessible: not boxed in, covered, or parked so that a pilot cannot safely walk around it.
• Our pilots are permitted to enter the society and the parking area during the wash window. Where a society requires a gate pass or RWA approval, you agree to help us obtain it and we will work with the RWA to keep it current.
• The wash window you gave us is one in which the car will actually be there.

If the vehicle is not present, not accessible, or access is refused, the pilot records the exception in the app with a photograph where safe to take one. That day counts as a service day delivered. You can avoid this by marking the day as a skip in advance (see clause 6).

5. Vehicle condition and the pre-existing damage baseline

Before your first wash we photograph your vehicle from all sides and record visible scratches, dents, chips and other damage (the “Baseline”). You may review the Baseline in the app and ask for corrections within 48 hours of it being recorded. After that the Baseline is treated as agreed.

On each service day the pilot photographs the vehicle before starting. If the pilot finds new damage on arrival, it is photographed and flagged to you before the wash begins. Damage recorded in this way is not attributable to that wash.

You must tell us about anything that affects how the vehicle should be cleaned, such as aftermarket wraps, ceramic coatings, loose trim, cracked glass, or a sunroof that does not seal. We may decline to wash a vehicle that is unsafe to clean.

6. Skips, pauses, redos and substitutions

• Skip credits. Mark days you are away in the app before the wash window begins. Your plan renewal date moves forward by the number of skipped days. Skip credits have no cash value and cannot be refunded or transferred.
• Pause. You may pause a plan for up to 30 consecutive days in the app. The remaining days are preserved.
• Redo. If a wash does not meet our standard, request a redo in the app within 2 hours of completion. The same pilot, or a named substitute, returns on the same day where practical. A redo is our first remedy; see the Refund Policy for what happens if a redo does not resolve the problem.
• Substitute pilots. If your regular pilot is unavailable, we assign another verified, uniformed employee and name them in the app before they arrive.
• Weather and force majeure. We may cancel or delay washes for heavy rain, waterlogging, curfew, civil disturbance, or any event beyond our reasonable control. Cancelled days are added as skip credits.

7. Pricing, payment and mandates

• Prices are in Indian Rupees and include GST at the applicable rate. A GST invoice is issued for every charge.
• Monthly plans are billed in advance for each plan month. Payment is by UPI Autopay mandate, card or bank e-mandate, or any other method we make available. On-demand washes are paid at booking.
• By setting up a mandate you authorise us, through our payment gateway, to collect the plan amount on each renewal date. We notify you before each collection as the mandate rules require.
• If a renewal payment fails, we retry for up to 3 days and notify you. Washes continue during that grace period. If payment is still outstanding after the grace period the plan is suspended until paid, and no refund is due for the grace period.
• Price changes. We may change plan prices or inclusions by giving you at least 30 days’ notice in the app and by message. A change takes effect from your first renewal after the notice period. You may cancel before then without any charge for the period after cancellation.
• Promotional and referral credits are subject to the terms shown when they are offered and have no cash value.

8. Cancellation and refunds

You may cancel a monthly plan at any time in the app or by contacting us. There is no lock-in and no cancellation fee. Refunds of unused days, on-demand cancellation windows and mandate cancellation are set out in the Refund Policy, which forms part of these Terms. Approved refunds are returned to the original payment method within 5–7 working days.

9. Your obligations

• Keep your vehicle, parking and contact details current in the app.
• Remove valuables and loose items from the vehicle before an interior service. We are not responsible for items left inside.
• Do not ask a pilot to perform work outside the Service, to accept cash, or to service a vehicle not on your account.
• Treat our pilots with respect. We will end the Service, with a pro-rated refund, for abuse, harassment or discrimination.
• Comply with your society’s rules on access, hours and parking. We will not breach them on your behalf.

10. Our obligations

• Every pilot is our employee, police-verified, with Aadhaar and PAN on file, in uniform and carrying an ID card.
• Every wash is recorded with the pilot’s identity, time in and out, before and after photographs, and the litres of water used, and is available to you in the app.
• We use our own low-flow rigs and never a hosepipe. We draw water from society sources only with the RWA’s consent.
• We answer complaints as set out in clause 14.

11. Damage claims

1. Report suspected damage from a wash in the app within 24 hours of that wash, with photographs.
2. We compare your report against the Baseline, the pilot’s before-and-after photographs and the wash record.
3. We acknowledge the claim within 48 hours and give you a decision within 10 working days.
4. Where we accept that a wash caused damage, we will at our option arrange and pay for repair at a workshop we nominate, or reimburse the reasonable cost of repair, subject to clause 12.
5. Damage recorded in the Baseline, flagged on arrival, or reported after 24 hours is not covered unless we agree otherwise.

12. Liability

Nothing in these Terms limits liability that cannot be limited under Indian law, including for death or personal injury caused by our negligence, or for fraud.

Subject to that, our total liability to you for any claim arising from a single wash, or a series of related washes, is limited to [₹ amount — to be confirmed] or the amount you paid us in the three months before the event, whichever is higher. We are not liable for loss of use of the vehicle, loss of income, or any indirect or consequential loss.

Insurance: [Public liability and damage cover details — to be confirmed with insurer]

We are not liable for pre-existing defects, wear and tear, damage caused by aftermarket coatings or wraps reacting to normal cleaning products, or items left in the vehicle.

13. Suspension and termination

We may suspend or end the Service for a vehicle if payment fails and is not cured, if access is repeatedly refused, if the vehicle is unsafe to clean, or if you breach clause 9. Where we end the Service for a reason other than your breach, unused full days are refunded under the Refund Policy.

14. Complaints and grievance redressal

Raise any complaint in the app, by email to [email protected], or by phone. We acknowledge complaints within 48 hours and aim to resolve them within 10 working days, and in any event within one month of receipt.

Our Grievance Officer under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000 is [Grievance Officer name — to be confirmed], reachable at [grievance email — to be confirmed] and at the registered address above.

15. Photographs and the app

Wash photographs, the Baseline and your parking location are personal data. How we collect, use and retain them is explained in the Privacy Policy. The app, website and their content are our property or licensed to us; you may use them only to receive the Service.

16. Changes to these Terms

We may update these Terms. Material changes are notified in the app and by message at least 30 days before they take effect, except where a change is required by law, in which case it takes effect on the date the law requires. The date at the top of this page is the date of the current version. Continued use of the Service after a change takes effect is acceptance of it.

17. Governing law and disputes

These Terms are governed by the laws of India. Subject to your rights under the Consumer Protection Act, 2019, the courts at Delhi have exclusive jurisdiction over any dispute arising from these Terms or the Service.

18. General

• If any part of these Terms is found unenforceable, the rest continues to apply.
• We may assign these Terms to a successor of our business; you may not assign your plan to another person or vehicle without our agreement.
• Notices to you are sent to the mobile number or email on your account. Notices to us go to [email protected].