Refund and cancellation policy

This policy is part of our Terms of Service. Words defined there have the same meaning here. All refunds are made in Indian Rupees to the original payment method.

1. Cancelling a monthly plan

1. Cancel at any time in the app (Plan → Cancel), by email to [email protected], or by phone. Tell us the vehicle registration.
2. Cancellation takes effect at the end of the day you request it. Any wash already completed that day is a used day.
3. We refund the unused full service days remaining in the current plan month, calculated as:
   plan amount paid ÷ number of scheduled service days in that plan month × unused scheduled service days.
4. Days already skipped or paused are not unused days; they have already moved your renewal date.
5. Promotional discounts, referral credits and skip credits are excluded from the refund calculation and have no cash value.
6. The refund is initiated within 2 working days of your request and reaches your original payment method within 5–7 working days, depending on your bank.
7. A credit note against the original GST invoice is issued for the refunded amount.

Example. A plan month has 26 scheduled service days. You paid ₹1,800 and cancel after 10 service days. Refund = ₹1,800 ÷ 26 × 16 = ₹1,107.69, rounded to ₹1,108.

2. Redo before refund for a single wash

1. If a wash is not up to standard, request a redo in the app within 2 hours of completion.
2. The same pilot, or a named substitute, returns to redo the wash, on the same day where practical.
3. If the redo does not resolve the problem, or we cannot provide one that day, we credit that day to your plan as a skip credit or, if you prefer, refund it at the per-day rate in clause 1.
4. A wash recorded as an exception because the vehicle was absent, blocked or inaccessible is a delivered service day and is not refundable. Mark skip days in advance to avoid this.

3. On-demand (single) washes

• Cancel more than 2 hours before the start of your booked window: full refund.
• Cancel within 2 hours of the window, or after the pilot has been dispatched: 50% refund, because the pilot’s time and route are already committed.
• Pilot arrives and the vehicle is absent, blocked or access is refused: no refund. The exception is recorded with a photograph in the app.
• We cancel (weather, access we could not obtain, or any reason on our side): full refund, or a free rebooking if you prefer.
• Quality problems with an on-demand wash follow the redo process in clause 2; if a redo is not possible, the wash is refunded in full.

4. Plan changes

• Upgrade: takes effect from the next service day. You pay the pro-rated difference for the remaining days of the plan month.
• Downgrade: takes effect from your next renewal date. No refund of the difference for the current month.
• Price increase: if you cancel during the 30-day notice period for a price change, you are refunded for unused days at the old price under clause 1.

5. Stopping a UPI Autopay or e-mandate

Cancelling your plan in the app also cancels the associated mandate. You can also stop the mandate yourself, which we treat as a cancellation request:

• UPI Autopay: open the UPI app you used to approve the mandate (for example the app that showed the mandate request), go to the Autopay or Mandates section, select Washing Daddy, and choose Pause or Cancel. Cancellation is immediate.
• Card or bank e-mandate: ask us in the app or by email and we will revoke it through our payment gateway within 2 working days. You may also revoke it directly with your bank.

Stopping a mandate does not refund a renewal already collected; that is handled as a cancellation under clause 1 from the date you tell us. A mandate stopped without telling us is treated as a cancellation from the date the next renewal fails.

6. Duplicate or failed payments

If you are charged twice for the same plan month, or your bank debits you for a payment our gateway records as failed, tell us with the transaction reference. Verified duplicates are refunded in full within 5–7 working days.

7. Skip credits

Skip credits move your renewal date forward by the number of days you were away. They are not cash, cannot be refunded, and lapse if a plan is cancelled. They exist so that you never pay for a morning your car was not there.

8. How to request a refund

1. In the app, or by email to [email protected] from the email or number on your account, or by phone.
2. Tell us the vehicle registration and, for a single wash, the date.
3. We confirm the amount and the expected date in writing within 2 working days.

If you believe a refund has been wrongly refused, contact our Grievance Officer, [Grievance Officer name — to be confirmed], at [grievance email — to be confirmed]. Your rights under the Consumer Protection Act, 2019 are not affected by this policy.